We've prepared online help tools to make sure you have support when you need it.
Answers to most questions can be found in the FAQs, downloadable user guides and
video tutorials sections on this site.
We're here to make sure Pet Supply Link works easily and efficiently for your business:
Please contact us if you need assistance!
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MC70/Mobiquity Route User Guide:
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The MC70/Mobiquity Route User Guide contains everything you want to know about the MC70 and the Mobiquity Route application.
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MC70/Mobiquity Route Quick Guide:
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Get started quickly with the MC70/Mobiquity Route Quick Guide. Find basic instructions for the most frequently performed application functions such as logging in, creating and sending orders, and searching for products.
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Each video tutorial takes you step by step through the most important and commonly used features of the Motorola MC70 handheld scanner and Mobiquity Route application.
Click here to select videos
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Frequently Asked Questions
Find the question that best serves your needs and just click for the answer.
Mobiquity Route Questions
| Q: |
How do I log into my handheld? |
| A: |
On the login screen, enter "0" for "User #"
and "Password". Enter your route number for "Route #". This is equal to your account
number plus your ship to number without any spaces. If you do not know what this
is, please contact Customer Service at 1-800-323-2963.
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| Q: |
How do I start an order? |
| A: |
To start a basic order, select "Orders" from the main menu. Next select "New
Sales Order". On the "Sales Order Header" screen select "Items" and begin your order.
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| Q: |
When I scan product X, I get the following
message: "Item Not Found In DB". What does this mean? |
| A: |
The reason why this message may appear is because the item is not in the handheld
catalog. This could be because the the item is no longer available for purchase
or the UPC on the product does not exist in the catalog. Call Customer Service at
1-800-323-2963 to notify them of this issue.
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| Q: |
I can't send my order. What do I do? |
| A: |
Perform a warm boot and then check that your internet service is working. If
you are connecting via ActiveSync or Windows Mobile Device Center, check that the
USB cord is firmly plugged into the back of the cradle and the USB port on your
PC. If you are connecting via modem, verify that the power cord is plugged into
a power source and is firmly connected at all points along the cord.
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| Q: |
I can't see the full product description.
Is there a way to widen this field? |
| A: |
To widen a field, use the stylus to double click on the vertical line between
two field headers. This will expand the field to the width of the longest entry
in that field. If you want more control over the width of a field, drag the vertical
line between two field headers to the right to make it larger or to the left to
make it smaller. If you just want to see the contents of a field for a particular
item (for example the item description), press and hold down on the item you want
to see and the entire text field will appear in a small pop up window. Tap anywhere
on the screen to remove the pop up window.
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| A: |
A tag order is an order for barcode labels that can be used as backtags. No actual
product is shipped for this type of order. To create a tag order, select "New Sales
Order" from the customer sales order screen. On the "Sales Order Header" screen,
select "Tag Order" for "OrderType:" and complete your order as usual.
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| Q: |
How do I look up products in my handheld? |
| A: |
From an open order, select "Find". Next, choose an option from the "Search Field"
menu and enter your search criteria in the field labeled "Find results beginning
with". To search by any word (or part of a word) located within a description, check
the box titled “Full text search”. Select "Lookup" to search for products matching
your criteria.
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| Q: |
How do I close the Mobiquity Route application? |
| A: |
You can close the Mobiquity Route application by selecting "Tools" and then "Exit"
from the following screens: "Log In", "Communications", and "Log Out". To access
the "Start" menu without closing the application, press the Microsoft Windows flag
icon in the upper right hand corner and make a selection from the menu.
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| Q: |
Can I print a copy of my order from the handheld? |
| A: |
Currently, there is no option to print an order from the handheld scanner.
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| Q: |
Why do I have multiple route numbers? |
| A: |
Some users have multiple route numbers because they have multiple ship to locations.
This could either mean that there are multiple locations or multiple delivery days
to the same location. The route number is created by combining the user's account
number and ship to number. If you do not know what your route number is, please
contact Customer Service at 1-800-323-2963.
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Symbol/Motorola MC70 Questions
| Q: |
How can I get a handheld scanner? |
| A: |
If you are interested in receiving a handheld
scanner, please contact your ASC Sales Representative.
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| Q: |
My handheld is frozen. How do I reset it? |
| A: |
You can reset your device by performing a warm or cold boot. To perform a warm boot,
hold down the power button for approximately 6 seconds. The screen will turn off
and then back on automatically. This action stops all running programs.To perform
a cold boot, hold down the 1 and 9 keys as well as the power button simultaneously.
The screen will turn off and then back on automatically. This action stops all running
programs and resets the time and date to the original factory settings.
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| Q: |
Will my order be deleted if I perform a warm
or cold boot? |
| A: |
Unsent orders will not be deleted if the warm or cold boot is performed.
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| Q: |
The keyboard symbol at the bottom of my screen
is missing. How do I get it back? |
| A: |
There are two reasons why the keyboard symbol
may not be present on the screen. The first is that the blue or orange keys on the
keypad have been activated (there will be a blue or orange circle where the keyboard
normally is found). Press the blue and/or orange keys once to deactivate them. The
second reason is that the input method has been changed. The input method refers
to how a user enters information in a selected field. To access the input panel
menu, tap the icon where the keyboard normally is (this icon varies depending on
which input method is selected). Next, tap the arrow directly to the right of the
icon. Select "Keyboard" from the menu.
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| Q: |
Mobiquity Route is not in my start menu.
How do I add it? |
| A: |
To add Mobiquity Route or any other applications
to your "Start" menu, select "Start" (or the Microsoft Windows flag icon in the
upper left hand corner of the screen) and then "Settings". Select "Menus". Place
a check in the box next to the application(s) you want to add to the "Start" menu
and select "Ok".
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| Q: |
My screen turns off very quickly. Is there
a way to change this? |
| A: |
To change the backlight settings, select "Start",
"Settings", and then the "System" tab. Next, select "Backlight" and then the "Battery
Power" tab. Check the box next to "Disable backlight if device is not used for"
box and select a value from the drop down menu to the right. To change the power
settings, select "Start", "Settings", and then the "System" tab. Next, select "Power"
and then the "Advanced" tab. Select "On battery power: Turn off device if not used
for" and select a value from the drop down menu to the right.
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| Q: |
The time and/or date on my device is incorrect.
How do I update this? |
| A: |
To change the time and date settings, select
"Start" and then "Settings". Next, select the "System" tab. Select "Clock & Alarms".
To adjust the time zone, select the top line that begins with “GMT” and choose the
appropriate time zone from the drop down menu. To change the time, select the hour,
minute or second you'd like to change and use the up or down arrows to the right
to change the numbers. Tap “AM” or “PM” to adjust for the appropriate time of day.
To change the date, select the month, day, or year and change the numbers by using
the keypad or choose a date from the calendar by pressing the down arrow to the
right of the date.
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| Q: |
Can I order replacement parts for my MC70? |
| A: |
Please contact your ASC sales representative to order replacement parts or accessories for your MC70.
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Pet Supply Link Questions
| Q: |
I want to email my POs to Pet Supply Link.
What do I need to do? |
| A: |
To email an order directly to PSL, you must
have a valid email account and an electronic order file (.csv. .txt, .xls, or .xml).
For more information, please contact Customer Service at 1-800-323-2963.
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