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We've prepared online help tools to make sure you have support when you need it. Answers to most questions can be found in the FAQs, downloadable user guides and video tutorials sections on this site.

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Download a User Guide
MC70/Mobiquity Route User Guide: Save
The MC70/Mobiquity Route User Guide contains everything you want to know about the MC70 and the Mobiquity Route application.
MC70/Mobiquity Route Quick Guide: Save
Get started quickly with the MC70/Mobiquity Route Quick Guide. Find basic instructions for the most frequently performed application functions such as logging in, creating and sending orders, and searching for products.
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Video tutorials show how to use The Handheld Scanner

Each video tutorial takes you step by step through the most important and commonly used features of the Motorola MC70 handheld scanner and Mobiquity Route application.

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Frequently Asked Questions

Find the question that best serves your needs and just click for the answer.

Mobiquity Route Questions
Q: How do I log into my handheld?
A: On the login screen, enter "0" for "User #" and "Password". Enter your route number for "Route #". This is equal to your account number plus your ship to number without any spaces. If you do not know what this is, please contact Customer Service at 1-800-323-2963.
Q: How do I start an order?
A: To start a basic order, select "Orders" from the main menu. Next select "New Sales Order". On the "Sales Order Header" screen select "Items" and begin your order.
Q: When I scan product X, I get the following message: "Item Not Found In DB". What does this mean?
A: The reason why this message may appear is because the item is not in the handheld catalog. This could be because the the item is no longer available for purchase or the UPC on the product does not exist in the catalog. Call Customer Service at 1-800-323-2963 to notify them of this issue.
Q: I can't send my order. What do I do?
A: Perform a warm boot and then check that your internet service is working. If you are connecting via ActiveSync or Windows Mobile Device Center, check that the USB cord is firmly plugged into the back of the cradle and the USB port on your PC. If you are connecting via modem, verify that the power cord is plugged into a power source and is firmly connected at all points along the cord.
Q: I can't see the full product description. Is there a way to widen this field?
A: To widen a field, use the stylus to double click on the vertical line between two field headers. This will expand the field to the width of the longest entry in that field. If you want more control over the width of a field, drag the vertical line between two field headers to the right to make it larger or to the left to make it smaller. If you just want to see the contents of a field for a particular item (for example the item description), press and hold down on the item you want to see and the entire text field will appear in a small pop up window. Tap anywhere on the screen to remove the pop up window.
Q: What is a tag order?
A: A tag order is an order for barcode labels that can be used as backtags. No actual product is shipped for this type of order. To create a tag order, select "New Sales Order" from the customer sales order screen. On the "Sales Order Header" screen, select "Tag Order" for "OrderType:" and complete your order as usual.
Q: How do I look up products in my handheld?
A: From an open order, select "Find". Next, choose an option from the "Search Field" menu and enter your search criteria in the field labeled "Find results beginning with". To search by any word (or part of a word) located within a description, check the box titled “Full text search”. Select "Lookup" to search for products matching your criteria.
Q: How do I close the Mobiquity Route application?
A: You can close the Mobiquity Route application by selecting "Tools" and then "Exit" from the following screens: "Log In", "Communications", and "Log Out". To access the "Start" menu without closing the application, press the Microsoft Windows flag icon in the upper right hand corner and make a selection from the menu.
Q: Can I print a copy of my order from the handheld?
A: Currently, there is no option to print an order from the handheld scanner.
Q: Why do I have multiple route numbers?
A: Some users have multiple route numbers because they have multiple ship to locations. This could either mean that there are multiple locations or multiple delivery days to the same location. The route number is created by combining the user's account number and ship to number. If you do not know what your route number is, please contact Customer Service at 1-800-323-2963.
Symbol/Motorola MC70 Questions
Q: How can I get a handheld scanner?
A: If you are interested in receiving a handheld scanner, please contact your ASC Sales Representative.
Q: My handheld is frozen. How do I reset it?
A: You can reset your device by performing a warm or cold boot. To perform a warm boot, hold down the power button for approximately 6 seconds. The screen will turn off and then back on automatically. This action stops all running programs.To perform a cold boot, hold down the 1 and 9 keys as well as the power button simultaneously. The screen will turn off and then back on automatically. This action stops all running programs and resets the time and date to the original factory settings.
Q: Will my order be deleted if I perform a warm or cold boot?
A: Unsent orders will not be deleted if the warm or cold boot is performed.
Q: The keyboard symbol at the bottom of my screen is missing. How do I get it back?
A: There are two reasons why the keyboard symbol may not be present on the screen. The first is that the blue or orange keys on the keypad have been activated (there will be a blue or orange circle where the keyboard normally is found). Press the blue and/or orange keys once to deactivate them. The second reason is that the input method has been changed. The input method refers to how a user enters information in a selected field. To access the input panel menu, tap the icon where the keyboard normally is (this icon varies depending on which input method is selected). Next, tap the arrow directly to the right of the icon. Select "Keyboard" from the menu.
Q: Mobiquity Route is not in my start menu. How do I add it?
A: To add Mobiquity Route or any other applications to your "Start" menu, select "Start" (or the Microsoft Windows flag icon in the upper left hand corner of the screen) and then "Settings". Select "Menus". Place a check in the box next to the application(s) you want to add to the "Start" menu and select "Ok".
Q: My screen turns off very quickly. Is there a way to change this?
A: To change the backlight settings, select "Start", "Settings", and then the "System" tab. Next, select "Backlight" and then the "Battery Power" tab. Check the box next to "Disable backlight if device is not used for" box and select a value from the drop down menu to the right. To change the power settings, select "Start", "Settings", and then the "System" tab. Next, select "Power" and then the "Advanced" tab. Select "On battery power: Turn off device if not used for" and select a value from the drop down menu to the right.
Q: The time and/or date on my device is incorrect. How do I update this?
A: To change the time and date settings, select "Start" and then "Settings". Next, select the "System" tab. Select "Clock & Alarms". To adjust the time zone, select the top line that begins with “GMT” and choose the appropriate time zone from the drop down menu. To change the time, select the hour, minute or second you'd like to change and use the up or down arrows to the right to change the numbers. Tap “AM” or “PM” to adjust for the appropriate time of day. To change the date, select the month, day, or year and change the numbers by using the keypad or choose a date from the calendar by pressing the down arrow to the right of the date.
Q: Can I order replacement parts for my MC70?
A: Please contact your ASC sales representative to order replacement parts or accessories for your MC70.
Pet Supply Link Questions
Q: I want to email my POs to Pet Supply Link. What do I need to do?
A: To email an order directly to PSL, you must have a valid email account and an electronic order file (.csv. .txt, .xls, or .xml). For more information, please contact Customer Service at 1-800-323-2963.